“I am Proud of You!” Might NOT Be The Best You Can Say!
It is best to reserve “I feel proud of you” for situations when one person has invested significant amounts of time, energy and expertise into the success of another.
Communication Skills
assert, assertiveness, speak, listen, feedback, manage conflict,
How to Avoid Conflict in Email Communication
Have you ever been involved in an email message bushfire? It starts with one person feeling hurt, dismissed or angry about an email communication. The recipient then reacts with a one up slamming or defensive message. Electronic communication is ripe for communication easily and quickly going sideways. Just look at Susan and Mary’s interchange: Example […]
Why and How to Say Your Yes and No
Sheepishly I snuck into the freezer to grab some left-over Halloween candy. Was I unable or unwilling to tell myself,”No”? Or did I really want to say, “Yes, you deserve a sweet little treat?” Wisely using those two simple words is key to our futures. Yes, No, and the mediating term, It depends, are resiliency building […]
Strategically Watch Your Use of BUT
“I love you but. . .” Those with excellent communication skills understand the power of single words and phrases. Often we give little thought to our use of many words including our use of but. Frequently, when individuals hear the word but they automatically assume something disappointing, discouraging or devastating is going to be said. […]